Why does someone trust a stranger over a CEO? Will companies even have a CEO? World-renowned trust expert Rachel Botsman explains how trust is won and lost in a digital age.
“Who Can You Trust” author Rachel Botsman told Reuters TV’s Conway Gittens that technology has changed the very nature of trust, and force people to learn a new level of personal responsibility.
In the wake of the steepest drop in trust in recent history, established business, media, and government institutions are being eyed with suspicion. Canvas8 spoke with Rachel Botsman to understand who holds sway in the midst of a global trust implosion.
Rachel Botsman talks about changing perceptions of trust and explains how traditional ideas of banking, media, politics and consumerism are being radically transformed in our society.
The speed of technological change is accelerating convenience at the expense of trust, raising questions about tech companies’ values, intentions and responsibility to consumers, argued a stellar panel of participants on the first day of the World Economic Forum Annual Meeting. Rachel joined Andrew Sorkin (Columnist, The New York Times), Dara Khosrowshahi (CEO of Uber […]
In the second instalment of this mini-series, Jordan Erica Webber speaks to Rachel Botsman to examine the changing face of trust online. Has the technology designed to do good ended up causing harm? Why are we losing our trust in institutions? And who we can trust instead?
Who, what and how we trust has been profoundly changed by technology, but for our own good?
Botsman notes that one of the biggest appeals of blockchain is its decentralised nature, which is “changing the way we can distribute value.”
Today we’re comfortable getting into strangers’ cars via Uber or Lyft, or staying in their homes with Airbnb while our enthusiasm for institutions, from banks to media outlets to governments has declined. Why is this happening?
We are at the beginning of the biggest trust revolution in history. Where we once placed our trust in institutions like banks, media and government, we’re now likely to place more trust in strangers via technology.
A new age of “distributed trust” finds us becoming suspicious of institutions and leaders while renting our homes to total strangers and using cryptocurrency.
In this interview, Rachel discusses why we’re in a new era of trust and dissects the concepts of trust, trustworthiness, her tool “the trust stack” which are parts of her new book “Who Can You Trust?”
The World spoke to Rachel Botsman about what China’s Social Credit System plan could look like in 2020.
“People are saying they don’t trust politicians, bankers or even journalists, but they will get in a car with a total stranger on Uber, or they’ll rent their home on Airbnb,” she told ABC News Breakfast.
As trust in institutions declines, we are placing more and more trust in sometimes unreliable algorithms, artificial intelligence and social networks.
China may be on the cusp of putting into operation mandatory institutionalised technology with godlike ambitions, as Rachel Botsman, a visiting academic to Oxford Saïd Business School, says in her book Who Can You Trust?
Author Rachel Botsman joins Amy in the studio to talk about her new book Who Can You Trust? How Technology Brought Us Together And Why It Could Drive Us Apart; Israeli filmmaker Yariv Mozer chats about his documentary Ben-Gurion, Epilogue, featuring a previously unseen interview with the State of Israel’s first Prime Minister David Ben-Gurion. It is now showing […]
In this interview, Rachel discusses why we’re in a new era of trust and dissects the concepts of trust, trustworthiness, trust signals which are parts of her new book “Who Can You Trust?” Listen to interview
We’re in the infancy of a new era of ‘distributed trust’ – where trust flows horizontally, directly between people. What are some points to consider in giving our trust away?
We’ve lost faith in experts, but increasingly rely on strangers we meet online. Is it wise to replace long-evolved instincts at the click of a button?
What is the trust revolution and how has the idea of trust changed over time?
Journalist, Nick Hammond, reflects on Rachel’s two talks at RSA and Nesta about the changing face of trust – and its positive and negative influences on our relationship with technology and each other.
Hamish Macdonald is joined by the national political editor for The Sunday Telegraph and Sunday Herald Sun Annika Smethurst, Alice Springs Councillor Jacinta Price and Rachel Botsman the author of Who Can You Trust?
Trust is society’s most fragile asset.
Faced with a choice of babysitters, which do you rely on: your instinct – or the algorithm that tells you to book the one in the green top?
The decline of trust in institutions is only half the story, Steven Carroll discovers in the book ‘Who Can You Trust’. There is a shift in patterns of trust brought on by modern technology- bots, new platforms and the internet.
The era of institutional trust is coming to an end. What does that mean for the future of your brand?
In this interview, Rachel reveals what she thinks is the enemy of trust, and why the answer to our current trust deficit in society is accountability.
Why is the ‘trust shift’ one of the biggest social transformations in human history?
What is the link between trust, and progress and innovation?
Read an excerpt from the book “Who Can You Trust” about how the hacking of Ethereum exposed the extent of the trust placed in our newest financial instruments.
As the level of our faith in institutions spirals ever further downwards, a new model of distributed trust is rising up.
As Ryanair has shown, trust is easier for brands to lose and harder to win back than ever.
What is the impact of the collaborative economy on how organisations build trusted brands?
Keynote speaker at Nordic Business Forum 2017, Rachel Botsman talks about the new era of trust, and the opportunities and challenges it brings.
“Institutional trust was not designed for the digital age. Risk mechanisms were all designed during the industrial revolution and haven’t really evolved that much” Rachel tells WIRED.
What does lack of trust in media really mean for our society and what role does media play?
People who bring us dinner through Foodora and drive us home through Uber are part of the gig economy. Is this way of working fair for them? Experts weigh in.
What are the drivers of the decline of political trust and democracy, and what does it mean for our society?
Trust is society’s most valuable asset, Rachel says in response to the publication of a Government Report on the importance of Trust to the Nordic Government and social system.
Institutions face a twofold challenge to adapt to a new age of trust, Rachel argues. View PDF
Rachel features on ABC’s Q&A panel, discussing how a breakdown in institutional trust is affecting modern Australian society – from businesses to the media – and particularly, why the public’s trust in politicians has plummeted.
Keynote speaker at AHRI’s national convention, Rachel Botsman, talks about the evolution of trust with HRM Online.
What kind of mindset and competencies should boards gain in this new world of trust?
In this Q&A with FastCompany, Rachel talks about technology’s impact on trust and leadership.
With the term “sharing economy” under scrutiny, experts provide their opinions on what classifies as a true sharing economy platform and offer some substitutes for the term.
During the 2016 NMHC OPTECH Conference & Exposition, Rachel explored the consumer behaviour shift from ownership to access.
Rachel says that we’re just at the cusp of seeing the true potential of the collaborative economy to change value, access and trust.
In lead up to her session on ‘people power’ at this year’s DOC16 conference, Rachel talks to Industry Moves about her experience growing up in North London, her tips for delivering an engaging speech and her passion for collaborative consumption.
Adele Ferguson looks at Rachel’s speech “Trust Me, I’m a Stranger” to explain why there’s a powerful structural trust shift where people are moving away from trusting businesses such as banks towards distributed connected communities.
The Money investigates the changing nature of collaborative consumption and why some cities are now banning Uber and Airbnb.
NRMA, the insurance stalwart has appointed international business expert Rachel Botsman to its board as a specialist director, as it explores entering the collaborative economy, with plans to offer shared services such as cars-to borrow or a ride-sharing platform accessible from a mobile app.
In this article, Rachel explains that the way we trust each other has not advanced in parallel with the technology we have created and says, “Institutional trust isn’t designed for the digital age.”
What is the role of trust in building brands? Rachel chats with Mark Jones and JV Douglas of The CMO Show.
“Furthermore, on the worker side, the gig economy is lowering wages and benefits and shifting the economic risk onto workers. For young people, this is a threat to the future of their work, particularly if the gig economy model expands to other workplaces.”
In Session 4 of TEDSummit, Rachel discussed the fundamental shift in our societies away from an institutional model of trust and towards a distributive model. This new bottom-up model for trust is empowered by technology and is more local and accountability based.
In this interview for CKGSB Knowledge, Rachel talks to Chris Russell about where the collaborative economy is heading and why it requires a fundamental shift in understanding.
As part of the biennial ranking of the 50 leading management thinkers, Thinkers50 publishes a list of 30 thinkers who will do most to shape the future. Rachel Botsman was selected to be part of the list 30 thinkers who ‘have the potential to change the way we think about organisations and how they are run’.
CBS reporter Lauren White considers Gwynnie Bee as a new frontier for the sharing economy as it is subscription rental clothing service for women sizes 10 to 32–a market that has been overlooked by traditional businesses.
In this article, she explains what collaborative consumption is and why it came to be according to Rachel Botsman, as well as its other implications and usage.
Following the recent news that Volkswagen cheated emissions tests, a scandal that has dented the public’s faith in business, the editor of Management Today, Matthew Gwyther, interviews business leaders to examine what is trust and how important it is in business.
Matthew Gwyther, editor of Management Today, interviews business leaders to examine what is trust and how important it is in business. And he asks: if trust has been lost, can it be won back?
In this 10-year commemorative book, Founders Forum showcases view points of different thinkers and entrepreneurs plus timelines and infographics to show how the landscape of business and culture have changed in the last ten years.
Five years after publishing her theory of collaborative consumption, What’s Mine is Yours, global authority and TED speaker Rachel Botsman shared her insights on what’s changed since and what we can expect from the sharing economy with the Florence Guild audience.
World Finance speaks to Rachel Botsman about how peer-to-peer systems change how we trust one another and create new forms of accountability.
In this interview, Rachel says that “the sharing economy will affect how people trust each other and this new trust mechanism, peer trust, will replace the trust placed in traditional institutions”.
Cheung Kong Graduate Business School talks to Rachel to find out where the collaborative economy is heading and why it’s a transformational lens on how we trust, live, work, bank and consume.
What does it mean to own something in the digital age? Rachel talks with The New Economy about the transformational power of accessing things versus owning them outright.
The so-called sharing economy represents a macro-economic shift in business structures that impacts how we view assets and how we trust one another. With growth tipped to be $335bn from $10bn at present in Australia, what should governments, businesses and consumers know about this new economy?
Rachel Botsman, winner of the 2015 Thinkers50 Breakthrough Idea Award answers some quick fire questions about the vision for her work and her small magic moments of success.
“Banks still see this as fringe and they think many of their core businesses will remain intact. They’re not asking, what is going to be the role of the bank in five years time? They don’t see that they’re losing control of the distribution of value. They see it as digital or techie but not as a […]
FutureProofing hosts Timandra Harkness and Leo Johnson asks guests: is ownership over?
How can we embrace collaborative consumption in our daily lives and move away from hyperconsumption? Why does collaborative consumption foster accountability and stronger connections between people? Find out in this interview from Aspire Magazine.
Why will professional services be disrupted by the collaborative economy? Rachel explains the reasons why in this writeup by the Sydney Morning Herald of her recent talk on “how peer-to-peer platforms are changing work, business and policy” hosted by Grattan Institute.
“Advocates are betting that people would willingly share those items if a neighbor asked for them. The 2008 recession and the ubiquity of the smartphone app seemed to trigger the ‘sharing economy’ revolution,” said Rachel Botsman, author of What’s Mine Is Yours: The Rise of Collaborative Consumption.
Why should major brands care about the collaborative economy? What’s Rachel’s advice for entrepreneurs thinking of entering the space? What are good lesser-known global collaborative economy start-ups? Find out in this interview.
“It’s a 20th Century way of thinking about jobs and the legacy issues associated with that rather than thinking about the future of labour and what that would look like” said Rachel Botsman when the Productivity Commission overlooked freelancers in the sharing economy.
What is collaborative consumption and how is it changing our lives? Rachel shares her thoughts about the concept with MiNDFOOD.
Brandchannel interviewed Rachel to find out what makes a collaborative company truly part of the sharing economy, and to find ways for big brands to successfully adapt sharing economy concepts.
Rachel Botsman shares her thoughts on the current status of the share economy, where it could be heading, and why
trust is the key to it all.
Technologist interviews Rachel to find out more about the principles collaborative consumption, and why the European market is a fertile ground for it to take off. Read Article
In this interview from Inov360, Rachel explains the principles and drivers of the collaborative economy, and what industries are ripe for disruption by this new economic movement.
Dorothy Dalton, CEO of 3Plus International, interviewed Rachel to talk about how the collaborative economy can offer flexibility and independence to the future of work in ways that most traditional corporate organisations cannot.
RWJF spoke to Rachel to learn how drivers of a collaborative economy—waste, redundancy, untapped excess and more—may make areas of health and healthcare ripe for collaborative marketplaces that create empowerment, access, and efficiency.
This article from the June 2015 issue of WIRED UK Magazine features industry experts including Rachel Botsman, Nir Eyal, Carlo Ratti, Richard Branson, and more.They share what we can learn from Uber’s success.
In this episode, TED speakers explore our relationship with trust. Speakers featured are Charles Hazlewood, Simon Sinek, Rachel Botsman and more.
“The collaborative economy is a model built on decentralized networks of connected persons, who create , distribute and consume value bypassing centralized traditional institutions ” according to Rachel Botsman. Read PDF: El Mercurio
Fawn Fitter spoke with Rachel and other collaborative economy experts to understand how big brands can participate in the collaborative economy.
El Pais spoke with Rachel to understand why there is a transition from centralized institutions to connected communities.
Rachel Botsman has delivered a stirring address to brokers, warning that the insurance industry is ripe for upheaval.
Rachel Botsman loves sharing things. She sees the role that technology can and is playing in the reinvention of sharing and is the author of Collaborative Consumption. Listen to interview on ABC Radio
The ‘sharing economy’ or collaborative consumption, as it is also known, is about sharing your things with strangers who you have connected with online Listen to interview on BBC Radio 4
Q&A – Series 6, Episode 02 – Chris Evans, George Brandis, Corinne Grant, Rachel Botsman & Professor Greg Craven
A lively interactive discussion hosted by Tony Jones where the audience at home and in the studio questions political leaders and opinion makers.
Rachel Botsman, author of “What’s Mine Is Yours”, and Julian Morrow look at collaborative consumption and the new ways of turning your stuff into cash.
In this documentary from Vpro Tegenlicht, Rachel discusses the opportunities and dangers in the sharing economy. Original Source: Vpro
Listen to Leo von Bülow-Quirk, Chartwell’s Europe MD, in conversation with Rachel Botsman, a global thought leader and influential theorist on the sharing economy and collaborative consumption.
Millions of people are earning money from sharing skills, rooms, cars & more. Rachel Botsman explains the implications.
AMP spoke with Rachel to understand what makes ‘collaborative consumption’ different from older economic models.
The ‘sharing economy’ is seeing people share rooms, clothes, cars, and even pets as they find creative ways to make and save money, although critics warn that entire industries are being undermined. Watch video on ABC
Disruptive, brazen, and overall brilliant, the (possibly illegal) home-sharing empire has become the biggest lodging provider on Earth–earning it the title of Inc.’s 2014 Company of the Year. Rachel Botsman comments on why peer travel is the ‘new normal’.
Just as peer-to-peer businesses like eBay allow anyone to become a retailer, sharing sites let individuals act as an ad hoc taxi service, car-hire firm or boutique hotel as and when it suits them. The Economist Reports…
Julian Morrow and collaborative consumption expert Rachel Botsman examine the emerging industry of ‘Peer to Peer Finance’ which lets you borrow money securely from strangers instead of banks.
Capgemini Consulting spoke with Rachel to understand how companies should adapt their business models for this new collaborative economy.
“Collaborative economy is summarized in the axiom that-what’s mine is yours, in return for a small consideration” according to Rachel Botsman, author of “What’s Mine Is Yours: How Collaborative Consumption is Changing the Way We Live”
Can ICT change how we define value and interact with money? On The Money is the fourth documentary film in the Networked Society series. This time we look at money systems and how connectivity is creating a new game when it comes to trading — both in value and trust. We visit Uganda to find a nation where cash is no longer king.
“Virtual trust will transform the way we trust one another face to face,” says Rachel Botsman
Peer-to peer companies like Airbnb empower consumers to rewrite business models. Rachel Botsman, widely regarded as the thought leader behind the emerging collaborative economy, predicts that many more industries will face the same challenges now confronting the hotel industry, with financial services at the forefront.
“21st-century, new trust networks and the reputation capital they generate will reinvent the way we think about wealth…” argues Rachel Botsman
It’s hard being a thoughtful consumer these days. There are so many things to consider. Rachel Botsman and Paul Smith are leading thinkers in this new world of exchange. They join Waleed Aly in The Drawing Room.
The ‘sharing economy’ is seeing people share rooms, clothes, cars, and even pets as they find creative ways to make and save money, although critics warn that entire industries are being undermined. Watch video on ABC
“I agree that we must not be overly evangelical,” said Rachel Botsman, an expert on collaborative consumption
“Brands that aren’t thinking about the sharing economy are going to get left behind,” said Rachel Botsman .
Home swaps, driving your neighbour’s car, private car parking in your drive, even renting your neighbour’s clothes. They are all part of a new style of collaborative enterprise in which nearly everyone can join and (maybe) make money: the ‘shared economy’.
Author Rachel Botsman, one of the preeminent writers on the sharing economy, shared this vision in a 2012 TEDGlobal talk. “It’s only a matter of time before we’ll be able to perform a Facebook- or Google-like search and see a complete picture of someone’s behaviors in different contexts over time,” she said.
“We have digitised books, pictures and music — next is digitising identity and reputation and this will fundamentally transform whom and how we trust,” says Rachel Botsman
“We’re experiencing a significant values shift,” according to collaborative consumption expert RachelBotsman,
“[Companies] don’t want to be like the music industry and look back in 10 years to realize they missed the boat,” said Rachel Botsman
“The story you read in the media — and often echoed by travel industry incumbents — is that it’s a Generation Y thing for price-sensitive travelers,” says Rachel Botsman
If you think of the industrial age, it has centralized power, it has centralized wealth, it has centralized production and it has centralized jobs. We’re now living in an age that I call distributed power, where power is moving to the edges, to networks, to individuals.
Rachel Botsman believes sharing is the new democracy. She tells Jasmine Gardner why she rents her baby kit, hasn’t owned a car for 14 years and teaches governments how to cut out middle men by shifting power to the people.
“Do we come full circle, where the middleman is the same institution we were trying to get away from?” says Rachel Botsman
Rachel Botsman is changing the way people think about what they consume.
This could be as big as the Industrial Revolution in the way we think about ownership,” says Botsman