“Beautifully-written… completely compelling. This is an important book.”

Andy Haldane, Chief Economist, Bank of England

About the book

Who can you really trust when you think about it?

Partners, friends, family – how much, if you’re completely honest – do you trust each of them?

Would you trust them with your credit card? With your unlocked mobile phone? A complex task?

With your life?

Now apply that feeling to institutions – governments, banks, the media, the church. Do you trust these familiar players in your life as much as you did twenty, ten, even five years ago?

If you answered no, you’re not alone.

Acclaimed writer and global trust expert Rachel Botsman tells the funny, inspiring and sometimes scary stories that demonstrate why technology has created the biggest trust shift in generations.

Her research shows you’re now more likely to trust a complete stranger – or even a bot – than established authorities on travel, media, doing business, voting, buying things or making big decisions.

The causes behind the rise of “distributed trust” are revealing and fascinating. The potential and implications within this new era are both exciting and unnerving in equal measure – and they’re coming sooner than you think.

Order the book

Praise for Who can you trust?

You shouldn’t necessarily just trust our word when we say you’ll love reading Who can you trust?
Here are others whose words you may trust more:

Beautifully-written... completely compelling. This is an important book.

Andy Haldane, Chief Economist, Bank of England

This is that all too rare book that gives you “an idea to think with”… I learned so much

Sherry Turkle, Professor MIT; Author of Reclaiming Conversation and Alone Together

In this book, she identifies the 'massive trust shift' that fuelled the growth of companies such as Airbnb, as well as more sinister developments such as the darknet.

Financial Times

Botsman doesn't offer sweeping judgements but builds a case brick-by-brick for the way change has changed humanity - not always for the better

Rick Morton, The Australian

She's arguing that with the advent of modern technology, bots and the internet there has been a huge shift in patterns of trust.

Steven Carroll, Sydney Morning Herald

Timely, lucid and beautifully written. This is one of the most important books you’ll read this year

Richard Glover, Columnist, Sydney Morning Herald, ABC Radio Broadcaster

Sharp, penetrating, and obsessively researched, this book will open your eyes to a phenomenon that is as important as it is impossible to ignore

Leigh Gallagher, Senior Editor, Fortune

Profound… will cause you to think deeply about your business, your relationships and your life

Don Tapscott, Best-selling author of 16 books, most recently Blockchain Revolution

A fascinating and well-researched study. Every reader will gain new insights into one of the great issues of our time: the shifting tides of trust

Geoff Mulgan, CBE, CEO of the National Endowment for Science Technology and the Arts (NESTA) - and former policy director to the Prime Minister

Some people can educate and others can entertain, in, ‘Who Can You Trust’, Rachel does both. Read it for insight or escape as it takes you on both journeys

John Eales, most successful captain in the history of Australian rugby

This book perfectly walks the reader through the past, present, and future of trust as we know it. Rachel’s expertise on this topic is unmatched. It’s an absolute must-read for business leaders and everyday consumers alike

Nick Shapiro, Global Head of Trust & Risk Management, Airbnb and former CIA Deputy Chief of Staff

Thrilling. Brilliantly exposes the central paradox of the IT revolution - that it connects us while keeping us apart. Rachel Botsman encourages us to take responsibility for the kind of world we want to live in, and to preserve society's most fragile asset: trust.

Hugh Mackay, Social Scientist and best-selling author of sixteen books

Extremely thought-provoking... a must-read for anyone interested in how the world works – and will work in the future

Will Dean, co-founder and CEO of Tough Mudder

Botsman rightly challenges us in this new era to ask the compelling questions about who, why and how we trust. Highly recommended.

Tim Costello, CEO World Vision Australia

In Rachel Botsman’s capable hands, the concept of ‘trust’ – and its changing shape over the ages – becomes clear and accessible. Utterly Compelling.

Dr Simon Longstaff, Executive Director of the Ethics Centre

It’s Rachel Botsman’s skill as a storyteller that brilliantly illustrates the value of trust as the single most powerful currency in modern trade

Emma Alberci, presenter of Lateline

An absorbing, story-filled narrative that will leave readers with a new understanding of the phenomenon that drives life in our digital age

Kirkus Reviews

More Reviews