A global banking survey by Ernst & Young has quantified the trust gap between customers and banks. A massive four out of five Australian customers say they don’t trust their bank to give unbiased advice and put┬átheir interests first.

Adele Ferguson looks at Rachel’s speech “Trust Me, I’m a Stranger” to explain why there’s a powerful structural trust shift where people are moving away from trusting businesses such as banks towards ┬ádistributed connected communities.