Rethinking Trust D-Congress 2021
In this energizing keynote, Rachel explored and reframed the influential forces that shape our relationships with risk, uncertainty, our customers, and with each other.
Rachel challenges audiences to think differently about trust and how to navigate uncertainty
Her TED talks have been viewed more than five million times and audiences consistently rate her as the top keynote speaker at global events and conferences. By forming an immediate — and lasting — connection with those in the room, Rachel’s presentations resonate long after the final word.
Selected Past Events
Oslo Business Forum
Adobe Summit 2021
Digital Life Design
Testimonials
“Not one single day has gone by since the event without external and internal commendations on your engagement with our audience. Your message really connected and impacted the entire audience. It was also evident via our social engagement metrics.”
“She kept our 2000 delegates on the edge of their seats for over an hour not only with the quality of her content but also with her humour and engaging speaking style."
“The audience scored Rachel 4.84 out of 5.00. That’s amazing! She helped to more than double the attendance of the conference this year over last.”
“What a session! Rachel managed to create a fantastic virtual rapport with the audience.”
“Her talk at Microsoft Research both provoked and inspired, setting off an active conversation that continues to this day and world-wide within the company.”
Speaking topics
1 – Rethinking Trust
Trust is both the foundation and the result of strong relationships. It is fundamental to meaningful interactions with employees and customers. Yet, there are misconceptions about how trust really works. How do you earn trust in the early stages of a relationship and sustain it over time? What does it mean to be a trustworthy leader or brand? Does transparency lead to more trust? Can trust be fixed when it breaks down? In this session, Rachel will help participants rethink what trust is and why it’s so critical in the digital age. Please note that this keynote can be customized to focus on leadership, culture, or innovation. e.g., ‘Rethinking Trust & Leadership.’
3 – Designing and Innovating With Trust
Why do some innovations fail, and others succeed? Trust is often the key differentiator. You can only get people – employees or customers – to use a new product or service if they’re willing to take what Rachel calls a ‘trust leap’ – to take a risk to do something new or different. Based on a decade of research and teaching with Fortune 500 companies and start-ups – Rachel will map out the principles of how you ‘Design for Trust’ in ways that help new ideas succeed. She also shares how designers, entrepreneurs, and leaders can improve practices to ensure new technologies are trustworthy.
2 – Trust and The Future of Work
A profound trust shift is happening in our workplaces – the old hierarchal rules of trust are no longer relevant. As employee and cultural dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? What does it take to be a trustworthy leader in these trying times? In this talk, Rachel explains the trust shift underway and how leaders can navigate and adapt to new employee expectations.
Fireside topic – AI’s Trust Problem
As AI rapidly expands its role in our lives, an important question is being asked: what level of trust can – and should – we place in AI systems? Renowned trust expert Rachel Botsman brings a different perspective to panels and leadership discussions on what trusting AI really means. She will explain why we need to think differently to earn and maintain trust in AI – and propose how we can make AI systems more trustworthy.
Rachel is available for fireside conversations with leaders or to join panels on the important and timely topic of trust and AI.
Connect to discuss an event
Rachel has an experienced events team on hand to answer your questions and work closely together to create a personalized experience for your audience. Please get in touch to discuss in person or virtual formats.
Contact:
Cat Davey
Events Director
cat@rachelbotsman.com