Rachel’s writing covers a wide range of topics—from trustworthiness in business to tech scandals to parenting tips for the digital age.

After the data harvesting scandal that shook social media, can CEO Mark Zuckerberg bring Facebook back into the realm of public trust?

User forgiveness has its limits. As the iPhone battery ‘throttling’ scandal proved, when Apple is not upfront with customers, suspicion starts to brew

Once seen as saviours of democracy, tech giants are now viewed as threats to truth. But how did our faith in all things digital turn into an erosion of trust, particularly in the arena of information and politics?

Around the time when bitcoin— and blockchains were starting to catch the attention of the mainstream investment world

Trust used to be a very personal thing: You went on the recommendations of your friends or friends of friends. By finding ways to extend that circle of trust exponentially, technology is expanding markets and possibilities.

Once upon a time, you would have thought long and hard before you bought sneakers from a stranger in another country or rented out your home to one.

We keep hearing that there’s a ‘crisis of trust’. It’s partly true – credible research companies such as Pew and Ipsos say that trust in institutions such as banks…

Gaining the right amount of trust is the major impediment for autonomous cars, says NRMA Director and author Rachel Botsman.

The Chinese government plans to launch its Social Credit System in 2020. The aim? To judge the trustworthiness – or otherwise – of its 1.3 billion residents.